These Terms of Service govern your access to and use of the HELIX website, accounts, game services and related features.
By creating an account, accessing the website, entering the game, or otherwise using HELIX services, you acknowledge that you have read, understood and agreed to these Terms of Service and the policies referenced in them.
These Terms of Service form the general agreement governing use of HELIX services. If you do not agree to these terms, you should not create or use an account or continue using the services.
Additional rules and policies may apply to particular parts of the service. The Game Rules, Item Shop Policy and Privacy Policy form part of the rules governing your use of HELIX where applicable.
You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account. Do not intentionally disclose your password or other authentication information to another person.
You must provide information reasonably required to create and maintain your account and must not use the service to impersonate another person or misrepresent your identity.
If you believe your account has been accessed without authorization, contact HELIX support as soon as reasonably possible.
HELIX may perform maintenance, deploy updates, correct errors, modify features, rebalance game content, or temporarily restrict access when reasonably necessary to operate, secure or maintain the service.
Continuous or error-free availability is not guaranteed. Scheduled or emergency maintenance, technical failures, network conditions and other circumstances may interrupt access.
Users must comply with the HELIX Game Rules while accessing or participating in the game and related services.
Cheating, exploitation of bugs or vulnerabilities, unauthorized modification or interference with the game or service, attempts to bypass security measures, and other conduct prohibited by the Game Rules may result in enforcement action.
Characters, virtual items, virtual currency, account features and other game-related records exist within the HELIX service and are subject to the game systems, these Terms, the Game Rules and any applicable service policies.
Game content may be changed, corrected, rebalanced, restricted or removed when reasonably necessary for game operation, security, integrity or maintenance.
Use of the HELIX Item Shop, donation features, eCoin, Item Trade-In and related services is governed by the separate Item Shop Policy.
Before using those features, you are responsible for reviewing the applicable conditions, limitations and instructions presented by HELIX.
When using HELIX communication, community or support features, you are responsible for the content you submit. You must not use those features to distribute unlawful content, malicious material, spam, or content that violates the rights of others.
Information submitted through public community features may be visible to other users. Do not publish passwords, authentication information or other information you intend to keep private.
HELIX may investigate suspected violations and take reasonable action to protect the service, its users and game integrity. Depending on the circumstances, action may include warnings, restrictions, correction or removal of affected game data, temporary suspension, or account termination.
Enforcement decisions may take into account available records, the nature and severity of the violation, its effect on the service or other users, and relevant prior violations.
HELIX website materials, original graphics, branding, text and other original materials may not be copied, redistributed or represented as your own except where permission has been granted or applicable law permits such use.
Third-party names, trademarks, game assets and other intellectual property remain the property of their respective owners. Nothing in these Terms transfers ownership of third-party intellectual property to a user.
Information associated with your use of HELIX is handled in accordance with the HELIX Privacy Policy. The Privacy Policy explains the categories of information covered and how that information is handled in connection with the service.
The service is provided on an as-available basis. To the extent permitted by applicable law, HELIX does not guarantee uninterrupted availability or that every software, network or gameplay error can be prevented.
Nothing in these Terms excludes or limits rights or responsibilities that cannot lawfully be excluded or limited.
HELIX may revise these Terms when the service, its features, policies or operational requirements change. The current version will identify its effective or last-updated date.
Where a change materially affects use of the service, HELIX may provide additional notice through the website, game, account system or another appropriate communication channel.
Questions about these Terms, account issues or HELIX services should be directed through the official support or contact channels provided on this website.
These Terms of Service operate together with the Server Rules, Item Shop Policy and Privacy Policy to define the rules and policies applicable to HELIX services.
