This Privacy Policy explains how information associated with your use of the HELIX website, account and game services may be collected, used and handled.
HELIX uses information necessary to operate accounts and game services, maintain security, provide support and administer the website. This policy describes those uses and the choices available to users.
This Privacy Policy applies to information handled through the HELIX website, account system, game services, Item Shop, support channels and other HELIX-operated features that reference this policy.
Third-party websites and services have their own privacy practices. Their handling of information is governed by their respective policies rather than this Privacy Policy.
Depending on the HELIX feature you use, information associated with the service may include account identifiers, email address, authentication and account-status information, IP address, session information, game account and character records, security and activity logs, Item Shop records, and communications you send to support.
HELIX does not ask users to publish passwords or other authentication credentials through public community or support messages.
Information may be provided directly by you when you register, manage an account, contact support or use a feature that requires information from you.
Other information may be generated automatically through normal website, account, server and game operation, including session, connection, authentication, security and gameplay records.
Information may be used to create and maintain accounts, authenticate users, provide game and website functionality, process Item Shop activity, respond to support requests, maintain service records, investigate technical or security issues, enforce the Terms of Service and Server Rules, and protect the integrity of HELIX services.
Operational records may also be used to diagnose errors, investigate abuse or suspected unauthorized activity, and improve the reliability and security of the service.
HELIX may use session-related data and similar browser mechanisms where necessary for functions such as authentication, maintaining a logged-in state, security checks and remembering temporary website state.
Disabling browser features required for session handling may prevent some account or website functions from operating correctly.
HELIX may maintain records associated with Item Shop activity, virtual currency, item delivery, Item Trade-In and donation-related account activity where those records are necessary to provide, verify or support the applicable service.
Rules and conditions governing these features are described separately in the Item Shop Policy.
Some HELIX features may rely on external providers or services. Information you provide directly to a third-party provider is also subject to that provider's own privacy practices.
HELIX may disclose information where reasonably necessary to operate or protect the service, investigate abuse or security incidents, comply with applicable legal obligations, or protect the rights and safety of users and others.
HELIX uses administrative and technical measures intended to reduce unauthorized access to accounts, systems and service information. Users also have an important role in account security and should keep passwords and authentication information confidential.
No online service can guarantee absolute security. If you believe your HELIX account has been compromised or you discover a security concern, contact official HELIX support promptly.
HELIX may retain account, game, security, transaction and support records for as long as reasonably necessary for the purpose for which they are maintained, including service operation, account administration, security, dispute handling and enforcement.
Different categories of records may be retained for different periods depending on their purpose and operational requirements.
Where HELIX provides account-management features, you may use those features to review or update supported account information. For requests that cannot be completed through the account system, contact official HELIX support.
Certain information may need to remain associated with the service where it is reasonably required for security, record integrity, enforcement, dispute handling or other legitimate operational purposes.
Information you intentionally publish through public community features may be visible to other users. Avoid posting passwords, authentication details, private account information or other information you do not want publicly disclosed.
HELIX may update this Privacy Policy when website features, service practices, security requirements or applicable obligations change. The current version will identify its effective or last-updated date.
Where an update materially changes how information is handled, HELIX may provide additional notice through an appropriate website, game or account communication channel.
Questions or requests concerning this Privacy Policy or information associated with your HELIX account should be directed through the official support or contact channels provided on this website.
This Privacy Policy operates together with the HELIX Terms of Service, Server Rules and Item Shop Policy.
